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Privacy Policy

Hiabee's Privacy Policy — Your Data, Your Control

Find out clearly how your personal data is collected, how it's used, and how it's kept secure — all explained transparently in English.

Last Updated: January 1, 2026
Table of Contents
Section 1

Introduction & Our Commitment

Hiabee (https://hiabee.app) operates a trusted online Sports Betting and gaming platform for users in Bangladesh. We understand that when you create an account or use our services, you share certain personal information with us. This Privacy Policy ("Policy") clearly explains how that information is collected, used, stored, and kept secure.

By creating an account or using the platform, you confirm that you have read and agreed to this Privacy Policy. We believe privacy is a fundamental right, and Hiabee is committed to protecting it at all times.

In Summary: We never sell your data to third parties. Your information is used solely to provide our services, ensure security, and meet legal obligations.

Section 2

What Data We Collect

We collect various types of information to provide our services on Hiabee. See the table below for details:

Data Type Example Reason for Collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Registration & Communication
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device information, browser type Security & Fraud Prevention
Usage Information Betting history, game activity, login times Service Quality Improvement & Responsible Gaming Monitoring
Location Information Country, city (approximate) Geographic Restriction Enforcement

Hiabee does not collect any data beyond what is listed above. We do not collect sensitive information such as religion, political views, or health data.

Section 3

How We Collect Your Data

Hiabee collects information in the following ways:

  • Directly from you: When completing the registration form, during the KYC verification process, when contacting our support team, and when participating in promotions.
  • Automatically: When you use the platform, technical data is collected automatically via cookies, log files, and tracking pixels.
  • Via Third Parties: Transaction confirmation data from payment processors (bKash, Nagad, Rocket) and information from identity verification service providers.

Please Note: Hiabee will never ask for your password, OTP, or payment PIN over the phone or by email. Any such communication is fraudulent.

Section 4

How We Use Your Data

Hiabee uses your information for the following purposes:

  • To create and manage your account and complete identity verification.
  • To process deposits, withdrawals, and other financial transactions.
  • To personalize your betting and gaming experience and send you relevant offers.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To monitor unusual betting patterns under our responsible gaming policy.
  • To provide customer support and technical assistance.
  • To fulfill legal obligations and comply with regulatory authority requirements.
  • To improve the security and performance of the platform.

We obtain your consent before using your data for marketing purposes. You may opt out of marketing communications at any time.

Section 5

Data Sharing & Disclosure Policy

Hiabee does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

  • Payment Partner: Only the information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
  • Identity Verification Services: With a licensed verification service provider to complete the KYC process.
  • Legal Authority: Based on a court order or a lawful request from a law enforcement authority.
  • Technology Service Provider: For cloud hosting and cybersecurity services, under strict confidentiality agreements.

Outside the cases listed above, Hiabee will not disclose your information under any circumstances. We have a Data Processing Agreement (DPA) in place with every third-party partner.

Section 6

Cookies & Tracking Technologies

Hiabee's website and app use various types of cookies. Cookies are small text files stored in your browser that help improve your experience.

Cookie Type Purpose Duration
Essential Cookies Login sessions, security, core platform functionality Until the session ends
Performance Cookies Page load times and error monitoring 30 Days
Functional Cookies Remembering language preferences and display settings 1 Year
Analytics Cookies User behavior analysis and service improvement 90 Days

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Section 7

Technical Data Security Measures

Hiabee uses industry-leading technology to protect your data. The key components of our security framework are:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • AES-256 Data Encryption: Sensitive data stored in our database is kept in an encrypted state.
  • Two-Factor Authentication (2FA): OTP verification is in place for login and all critical account activities.
  • Firewall & DDoS Protection: Advanced firewalls to protect servers and user data from cyber attacks.
  • Regular Security Audits: Regular penetration testing conducted by third-party cybersecurity specialists.
  • Limited Access Policy: Only authorized staff can view specific user data, and every access is logged.

In the event of a security breach, Hiabee will notify affected users within 72 hours and take all necessary steps.

Section 8

Data Retention Period

Hiabee does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account Information: For the duration your account is active and up to 5 years after closure (as required by law).
  • Financial Transaction Records: A minimum of 5 years, in accordance with Bangladesh Bank guidelines.
  • KYC Documents: Up to 5 years after account closure.
  • Log & Technical Data: Up to 12 months.
  • Marketing Preferences: Deleted as soon as you opt out.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Section 9

Your Privacy Rights

As a Hiabee user, you have full control over your personal data. You may exercise any of the following rights at any time:

01
Right to Access Your Data
You have the right to request a complete copy of all the information Hiabee holds about you.
02
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction.
03
Right to Erasure
Where no legal obligation exists, you may request that your personal data be deleted.
04
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
05
Right to Data Portability
You have the right to export your data in a readable format.
06
Right to Opt Out of Marketing
You are completely free to opt out of promotional emails or SMS at any time.

To exercise any of the rights listed above support@hiabee.app-. We will respond within 30 business days.

Section 10

Protection of Minors' Data

Hiabee strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and if we are informed that a minor's data has been collected, it is deleted immediately and the associated account is closed.

Warning: If you believe a minor is using the Hiabee platform, please support@hiabee.appto let us know.

Section 11

Changes to the Privacy Policy

Hiabee reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

  • We will send notifications to your registered email address or mobile number.
  • A clear notification will be displayed when you log in to the platform.
  • We will notify you at least 14 days before any changes take effect.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. The latest version will always be available on this page.

Section 12

Contact & Dispute Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated Privacy Team:

  • Email: support@hiabee.app
  • Subject Line: Use the subject line: "Privacy Request — [your username]".
  • Response Time: Up to 30 business days.

We take every complaint seriously and work to resolve it promptly. Your privacy is not just a legal obligation for us — it is a core part of who we are.

Why Hiabee is Trusted

Our 6 Commitments to Protecting Your Data

To protect your privacy on Hiabee, we combine technology, policy, and human accountability.

End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No one can intercept or steal your data in transit.

Transparent KYC Process

Documents collected for identity verification are used solely to confirm age and identity. Once verification is complete, copies of original documents are not retained on our servers.

Your data is never sold — not ever

Hiabee never sells your personal data to advertisers or third parties. Your data belongs to you — that is our core commitment.

Minimal Data Collection Policy

We only collect information that is necessary to provide our services. We do not request unnecessary or sensitive personal data.

Regular Security Audits

Our systems are audited by independent cybersecurity experts at least twice a year to ensure your data remains secure at all times.

Your Data, Your Control

From your account settings, you can opt out of marketing communications, download your data, or delete your account at any time.

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Play Safe, Bet with Confidence

Learn about Hiabee's Privacy Policy, register today, and start your journey on Bangladesh's most secure and trusted Sports Betting platform.

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